1. Vallee Limited Warranty

The Vallee Limited Warranty is designed to provide coverage for defects in materials and workmanship under "normal use and service," as defined below. However, please note that this warranty does not apply to the following:

a) Lack of Maintenance and Accidental Damage

• Goods that have not been maintained following provided instructions or have been accidentally damaged.

b) Unauthorized Alterations

• Defects resulting from installation, modification, cleaning, or repair conducted by any party other than Vallee Pty Ltd.

c) External Factors

• Damage caused by mishandling, accidents, fire, lightning, or other natural or man-made hazards, as well as during shipment. "Normal use and service" pertains to typical residential usage.

d) Improper Use and Abuse

• This includes damage due to mishandling, excessive heat exposure, uneven weather conditions, physical or chemical abuse, or improper care and maintenance.

e) Excessive Impact Damage

• Damage resulting from chips or other excessive impact to the product.

f) Scratches

• While Vallee sealers are scratch-tolerant, they are not scratch-proof. Proper care, including the use of a cutting board, is essential. Water damage caused by scratching or general wear and tear is not covered.

g) Thermal Shock

• Instances of thermal shock may occur if a hot object is left on the surface for an extended period. Always use trivets or hot pads to prevent such damage.

h) Excessive Pressure

• Damage caused by excessive pressure, such as sitting, standing, or applying force beyond normal use.

i) Chemical Damage

• Any form of chemical damage.

j) Commercial Environments

• Wear and tear in commercial settings is not covered. While Vallee offers a 12-month warranty on the structural integrity of the concrete, damage to the surface is not warranted due to the unpredictable nature of commercial use.

k) Extended Water Exposure

• Leaving the product filled with water for more than 4 hours is not recommended.

3. Do's and Do Not's

Do's:

• Clean up spills immediately, including substances like wine, coffee, bleach, and more.
• Clean surfaces using a sponge or soft cloth with cool soapy water.
• Use protective placemats and trivets for cups, plates, bowls, and hot dishes.

Do Not's:

• Avoid generic cleaning products like bleach or glass cleaners.
• Refrain from using vinegar, ammonia, lemon, or orange-based cleaners, as well as any corrosive or acidic agents.
• Do not sit or stand on concrete surfaces; they are not designed for such use.
• Avoid applying excessive heat directly to the concrete.
• Do not drag, brush, or scratch the surface, as this can compromise the sealer.
• Prevent hot oil from coming into contact with the concrete.

4. Material Variations

Vallee products incorporate various materials, including concrete, steel, aluminium, timber, and more. Natural variations in colour, pattern, and air bubble ratios in concrete and other minor variations in materials are expected and are considered a natural part of each piece. Such variations do not fall under warranty consideration.

5. Limitation of Liability

This warranty applies only if:

• The purchaser notifies Vallee Concrete Furniture in writing of the claimed defect within 30 days of discovery.
• The defect is discovered within the warranty period.
• Vallee Concrete Furniture is allowed to inspect the claimed defective Goods.
• Seller or its representative confirms the defect in writing to the purchaser.
• The Goods have been fully paid for.

This warranty does not apply if:

• The purchaser or a third party modifies or repairs the Goods without prior written approval from Vallee Concrete Furniture.
• After discovering a defect, the purchaser fails to take prompt and reasonable steps to prevent it from worsening.

6. Upon Delivery

Upon collection or delivery, the customer becomes 100% responsible for the preservation and maintenance of the product.

7. During Warranty Period

During the warranty period, if a Vallee Concrete Furniture product does not conform to this limited warranty, the purchaser's sole remedy is determined by Vallee Concrete Furniture's option and sole discretion, which may include repair or replacement of the defective component or product. Transport costs for replacements are the responsibility of Vallee Concrete Furniture.

8. Vallee Care Guide

Proper care is essential for the longevity of your Vallee product. Here are some guidelines:

• Clean surfaces with a microfibre cloth.
• Address spills promptly.
• Use trivets or mats under hot items and protect surfaces from scratches.
• Utilise protective bees wax.

9. Use of Product

Vallee Concrete Furniture is not liable for special, incidental, consequential, indirect, or punitive damages of any kind, including personal injury, commercial loss, or other financial losses resulting from the use of the product. This limited warranty is exclusive and applies only to the original purchaser. Vallee Concrete Furniture disclaims all other warranties, express or implied, including merchantability and fitness for a particular purpose.

This warranty is subject to the terms and conditions outlined and may be void under certain circumstances.